Frequently Asked Questions

No. Any rental item should always be clean when you get it. Jump On Over cleans and disinfects each item after every rental.
Rentals cancelled at least 14 days in advance will receive a full refund. If you need to cancel inside of 14 days prior to your scheduled rental date then your deposit will be forfeited and nonrefundable.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 302-376-JUMP(5867)